Shipping Policy

Shipping Policy

Order Confirmation 

After finalizing and placing your order with us, we will send an order confirmation to the email address you indicated during checkout. Please note that this is not yet a shipping notification, as this will be sent out in another email.

Shipping and Delivery

Before turning your package over to the courier service provider, some time is needed in order to process your order and to make the necessary preparations for your package including following Covid Protocol. Please allow 3-7 business day turn around time for us to do so. Please note that we do not ship orders to P.O. Boxes.

Your package will then be shipped to you via a courier service provider. We only process shipments during our weekday business operations hours which are Mondays to Friday 9:00AM to 6PM EST.

We will then send you an email notifying you that your order has been shipped to the location that you have indicated at checkout. The same email will contain important shipment details such as the estimated time of arrival and package tracking number (if available).

Depending on the courier service provider, you may trace the location and status of your package from time to time by using the package tracking number. Delivery of items through international shipping usually takes one to two weeks to arrive. 

Express Shipping

Disclaimers

• Depending on your location, there might be some shipping restrictions. We highly encourage you to check the rules and regulations covering shipping in your area.
• Not all shipping methods are available for all addresses or certain items.
• In certain circumstances, there might be delays in the arrival of your package such as being held up in customs which we are not responsible for.

Payment Policy

We currently accept all Major Credit Cards, PayPal, Google and Apple Pay  as forms of payment for our products and services. 

Returns & Exchanges

Should you experience prolonged delays in the arrival of your package, would like to return for store credit or exchange an item, or experience other problems, please contact our customer service team by sending us an email via our contact form.

Pre-order Policy

Preorder means that the product is not currently in stock and you must place your order as normal if you'd like to secure your size before the item sells out.

Demand can be very high on certain items and can frequently sell out completely during the pre-order process before the stock even physically arrives. Pre-orders for the certain styles, jewelry and at times back in stock items can take 5-7 weeks based on demand and account for production time from the brand.

Most products have a turn around time of a maximum of two weeks. Handbags, jewelry and accessories have a processing time of 7-14 days. Please note that delays may occur and are not guaranteed during the holidays.

For special occasion dresses like gowns and bridal dresses, we recommend ordering 2-4 months in advance to avoid any delays. Axariya's Closet is not held liable for any delays when placing an order on a pre-order item as the designers are creating the item for you specifically.

To purchase an item for pre-order, you may add your desired item to your shopping cart and check out as normal. We do not accept cancellations of pre-order items, as they're ordered specifically for you. All pre-order items are final sale.

In an event where the special occasion items are no longer required, a store credit will be issued. Please take special care when you're placing your order.

Please note, if you order a pre-order item with other non pre-order items, this will delay the arrival of your order. Please place your pre-order item order separately in an attempt to avoid any unnecessary delays when possible.